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Order Tracking

How to follow a shipment

 

· Open the shipping-confirmation email and select the tracking link.

· Allow up to 48 hours after shipment for the carrier’s first scan to appear.

· If tracking has not updated for 5 business days, contact support@arcvellehome.com.

· If the order contains multiple parcels, each parcel may have a separate tracking number and delivery date.

When contacting us, provide the order number and delivery ZIP code. We can review carrier information and, when appropriate, open a trace. Replacement or refund decisions for lost parcels are made after reasonable carrier investigation and verification of the delivery address.