FAQ
Orders, delivery, returns, and product care
Where does ARCVelle Home ship?
We currently ship to serviceable addresses within the United States only.
How much is standard shipping?
Standard shipping is free.
When will my order arrive?
Orders generally require 1-3 business days to process and 5-12 business days in carrier transit. Total estimated delivery is approximately 6-15 business days.
How do I track an order?
Use the tracking link in the shipping-confirmation email. Allow up to 48 hours for the first carrier scan.
Can I change or cancel an order?
Contact us promptly. Changes and cancellations cannot be guaranteed after fulfillment begins.
What is the return window?
Request a return within 30 calendar days after delivery.
Who pays return shipping?
ARCVelle Home pays eligible return shipping when the return is authorized and follows our instructions.
When is my refund issued?
After the return is inspected and approved, the refund is issued to the original payment method within 7 business days. Banks may take additional time to post it.
What if an item arrives damaged or incomplete?
Contact us within 7 calendar days of delivery with the order number and clear photographs. Keep the product and packaging while we review the claim.
Do products require assembly?
Some furniture requires simple adult assembly. Product pages and included instructions identify the expected assembly and hardware.
Will wood and fabric look exactly like the photos?
Natural grain, weave, texture, lighting, and screen settings can create reasonable variation. Product form, stated materials, and dimensions should remain consistent with the listing.
How can I contact customer service?
Email support@arcvellehome.com or call +1 (218) 649-9236, Monday-Friday, 9:00 AM-6:00 PM CT.